TERMS AND CONDITIONS
RETURNS & EXCHANGES
PERIPA WEAR is a brand committed to the quality of our products, as they are intimate and menstrual hygiene products, there are NO size changes or returns. We recommend reviewing our size guide before proceeding with your order or asking questions in our open chat on the website or social networks.
Our exchange policy applies only to products that are defective in manufacturing or due to an error in model or size on our part and lasts 15 days. If 15 calendar days have passed since you received your order and we are not notified, we will not be able to offer an exchange.
To be eligible for an exchange due to size or model error by PERIPA and for being products that are intimate or sanitary goods, the item must be UNUSED and in the same conditions in which it was received, in the same way it must be in its original packaging. The exchange can only be made if the size is available in stock, otherwise a full refund will be made once the defective or incorrect piece is returned to our warehouses (in these cases the shipping costs are the responsibility and coverage of PERIPA ).
To complete your return, we require a receipt or proof of purchase; Once the product to be exchanged is sent, our team will check that it is indeed complete, new and without details in order to proceed with the exchange.
1. Refunds (where applicable)
Send an email to peripawear@gmail.com to request the exchange or refund with the reasons why you want to make the same, once inspected we will send an email to notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original payment method, within a certain number of days (depending on the bank).
2. Late or lost refunds (where applicable)
If you have not yet received your refund, please check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next step, contact your bank. It often takes some time before your refund is posted.
If you have followed all of these steps and still have not received your refund, please contact us.
3. Sale items (where applicable)
Only regular priced items will be subject to change.
4. REFUND (where applicable)
We only replace items that are defective, damaged or shipped in the wrong size by PERIPA.
5.Shipping
PERIPA will be responsible for paying the shipping costs for return and resending.
Depending on where you live, the time it takes to receive the exchanged product may vary.
NATIONAL AND INTERNATIONAL SHIPPING
1. Employed parcel companies
PERIPA uses different national and international parcel companies to deliver your orders as quickly as possible.
2. Delivery times
National shipping has a delivery period that varies from 2 to 7 business days depending on the destination zip code (except for zip codes in extended areas), this after 1 to 2 days of preparing your order. Once your purchase is made, you will receive a confirmation email which will include information about your order and tracking number for tracking.
Once your order is prepared and the guide is generated, you will receive an email with tracking information. If you have questions regarding the location of your order, you can track it on the website that will be provided to you, or write to us at info@peripawear.com
Delayed deliveries
PERIPA is under no circumstances responsible for the delay in the delivery of a package once it has been sent, this responsibility will be entirely that of the parcel company contracted to make the shipment.
At PERIPA the customer will always be helped to track the package or file a report if necessary, however determining the delivery date is the responsibility of the parcel company, who has a period of 3 business days to respond. and tracking a delayed, damaged, missing or non-moving package. PERIPA may request additional information to that provided on the shipping screen to speed up the delivery process. If it is not provided by the customer within 24 hours, the package will NOT be tracked and we will not be able to continue helping in the process. of delivery, it will become a direct interaction between the parcel and the customer.
3. Failed deliveries
1. In the event that the delivery of the purchase cannot be carried out by the parcel company used by PERIPA for any possible reason such as: insufficient, incorrect or absent address, the subsequent shipping costs will be resending or returning the package will be the responsibility of the client and will have to be covered in full.
The shipping information requested on the shipping screen before making the purchase must be provided correctly and without omissions. By not providing all the necessary and required information, PERIPA waives any responsibility for failed delivery of the order.
4. Theft by third parties
PERIPA is not responsible for packages lost or stolen by the courier; once delivered to the shipping company and the tracking number is generated, our responsibility ends.
In case of incident or theft by the parcel company, you can notify us of the incident and we will help to be intermediaries in the total refund of the order, this being the entire responsibility of the parcel company. PERIPA will make a report with the parcel company, which will be in charge of carry out an investigation and it may take up to 14 business days to give a ruling. In these cases, if the parcel company gives a positive response, the client will be compensated by PERIPA once the parcel investigation is completed.
If the parcel company used notifies the recipient that the package cannot be delivered and the recipient (customer) does not notify us within a period of no more than 3 calendar days, PERIPA will not be able to intervene and waives any responsibility for non-delivery of the package. same.
5. Payment of taxes and duties
Payment for taxes or tariffs of each country is the responsibility of the client (with the exception of Mexico), on no occasion will PERIPA cover the relevant tax charges for each country, in the case that a package is retained due to non-payment of the tax. and if it is the case that the customer does not want to cover this tax, the package will be returned to its origin, the amount of the merchandise may be refunded but not the shipping cost, the same refund will not be made until the unclaimed package returns to Our address, as it is not a priority shipment because it has not been claimed, may take up to a month to arrive back.
5. International parcels
PERIPA is not responsible for lost or stolen packages by international parcel carriers. Once delivered to the shipping company and the tracking number is generated, our responsibility ends. In the event of an incident on the part of the parcel, you can notify us of the incident and we will help to be intermediaries in the refund of the order, this being the entire responsibility of the parcel company.
The estimated delivery days established in our approximate times are based on national parcels, failed deliveries or delays in deliveries to homes by international parcels are the responsibility of the client, once we make the shipment the responsibility ends.
GENERAL
1. YOUR LICENSE TO USE SITE CONTENT ON OUR SITE
You may visit our Site without further permission from PERIPA WEAR grants you a limited, personal, non-exclusive, non-commercial, revocable, non-transferable license to view and reproduce the Site Content, except as specifically restricted by purchase or similar requirements. This license is subject to your full compliance with these Terms. When viewing or using the Site Content, you must: (a) keep intact all copyright and other proprietary notices; (b) do not make modifications to the Site Content; and (c) you do not copy or adapt any object code associated with the Site or reverse engineer, modify or attempt to discover any source code associated with the Site, nor allow or assist any third party to do so (for your benefit or not). . You also agree that you will not copy or distribute the Site Content, including through the use of any robot, scraper, or other data extraction, framing, masking, data mining, or other technology or process. of the Site Content (except as it may be the result of standard search engine or Internet browser use).
2. ACCURACY, INTEGRITY AND CURRENTNESS OF THE INFORMATION
We are not responsible if the information available on the Site is not accurate, complete or current. The material on the Site is provided for general information purposes only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. The Content on the Site is not intended to be a substitute for medical advice, diagnosis or treatment and you should always seek the advice of your physician or competent health care professional with any questions you may have regarding a medical condition. Never disregard professional medical advice or postpone seeking it because of something you have read on this Site. To the maximum extent permitted by applicable law, any reliance you place on the materials on the Site is at your own risk.
We reserve the right to modify the contents of the Site at any time, but we have no obligation to update any information on the Site. You agree that it is your responsibility to monitor changes to the Site. We will not be liable to you or any third party for any modifications.
3. ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to reject any order you place with us. At our sole discretion, we may limit or void quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was placed. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by brokers, resellers or distributors. Additionally, we reserve the right to verify the validity of all orders and to void any order if we find evidence of fraud, tampering and/or other violation of these Terms. We reserve the right, in our sole and absolute discretion, to require proof of identity (in such form as is acceptable to us): (i) for the purposes of verifying the legitimacy of any order and/or other information; and/or (ii) for any other reason that we deem necessary, in our sole and absolute discretion, for the purposes of fulfilling an order in accordance with our interpretation of the terms and conditions of these Terms.
You agree to provide current, complete and accurate purchase and account information for all purchases made on our Site. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
4. ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on the Site that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to void orders if any information on the Site or any related website is inaccurate at any time without notice (including after you have submitted your order).
We undertake no obligation to update or amend information on the Site or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Site or on any related website, should be taken to indicate that all information in the Site or on any related website has been updated or modified.
PRODUCT
1. USE:
Our recommendations for use and size through the chat on the website and social networks are a suggestion for the use of the product itself, the correct use and care of the product is the total responsibility of the user.
2. ACCURACY, COMPLETENESS AND INFORMATION
At PERIPA we are not responsible if the information on the website or social networks is not accurate, complete or updated. All content shared is merely general information and should not be relied upon or used as the sole basis for making decisions without first consulting more accurate, complete or timely information. Any use of the content on this website and social networks of the brand is at your own risk.
We do not guarantee or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
3. EXCLUSION OF WARRANTIES; LIMITATION OF LIABILITY
In no event are the Site, including, without limitation, the Site Content and all products and services sold by PERIPA through the Site, (except as expressly stated by us) always "as is", "as is". "available" and "with all faults", the affiliated entities, directors, officers, employees, affiliates, agents, contractors, interns, suppliers, distributors, service providers or licensors or other representatives of each of them (collectively, the “PERIPA Interested Parties”) shall be liable for any damages, losses, claims, or direct, indirect, incidental, punitive, special or consequential damages of any kind, including, without limitation, loss of profits, loss of revenue, loss of savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, resulting from the use of any of services or products purchased through the service, or for any other claim related in any way to the use of the service or any product, including, but not limited to, any error or omission in any content, or any loss or damage of any kind. incurred as a result of the use of the service or any content (or product) published, transmitted, or made available through the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.